Privacy Policy

1. Entity Identification & Contact Information

This website and its associated commerce services are owned and operated by:

• Legal Business Name: Mercer Standard LLC
• Registered Address: 9130 Tuolumne Dr #28, Sacramento, CA 95826, United States
• General Inquiries: info@mercerstandard.shop
• Privacy & Data Officer: info@mercerstandard.shop
• Customer Telephone: +1 (916) 853-9519

2. Information We Collect

When you visit or make a purchase from Mercer Standard, we collect specific categories of data necessary to provide a reliable, tailored shopping experience:

A. Personal Identification & Order Information

• Customer Identity: Full Name, Email Address, Telephone Number.
• Fulfillment Details: Shipping Address, Billing Address, Delivery Instructions.
• Order History: Purchased items, sizes, colors, return and exchange history, and concierge correspondence.

B. Payment Information & Stripe Processing

We utilize Stripe, Inc. as our primary third-party payment gateway processor. When you place an order:

• All credit card numbers, CVV security codes, and expiration dates are transmitted directly from your client browser to Stripe's secure infrastructure via industry-standard 256-bit TLS (Transport Layer Security) encryption.
• Mercer Standard does not store, process, or have access to your full raw payment card numbers or card security codes on our servers.
• We only store a sanitized reference token, the payment card brand (e.g., Visa, Mastercard, Amex), the last 4 digits of the card, and billing zip code for fraud prevention, accounting reconciliation, and chargeback dispute resolution.
• Stripe is certified as a PCI Service Provider Level 1, the most stringent level of certification available in the payments industry. For more information regarding Stripe's privacy practices, please review the Stripe Privacy Center.

C. Device & Technical Browsing Information

When you access our store, our servers automatically collect:

• IP address, browser type and version, operating system, time zone settings.
• Referring URLs, pages viewed, time spent per page, search keywords, and clickstream interaction data.

3. How We Use Your Information

We process personal data on the following legal and operational bases:

• Contract Performance: To process transactions, fulfill garment orders, coordinate carrier shipments (USPS, FedEx, DHL), and dispatch order confirmation receipts and tracking notices.
• Customer Concierge: To resolve sizing questions, handle lifetime repair requests, process 30-day returns, and communicate order updates.
• Fraud Detection & Security: To screen orders for potential risk or fraudulent activity using automated verification tools (Stripe Radar, address verification service, CVV checks).
• Marketing & Newsletters: With your explicit opt-in consent, to send you private archival release notifications, editorial dispatches, and promotional offers (e.g., welcome discount codes). You may opt out at any time.

4. Disclosure of Information to Third Parties

Mercer Standard does not sell, rent, or trade your personal information. We share data only with trusted service providers strictly bound by confidentiality obligations:

• Payment Processors: Stripe, Inc., Apple Inc. (Apple Pay), and Google LLC (Google Pay) to securely execute authorizations.
• Logistics & Shipping Carriers: USPS, FedEx, and DHL Express to deliver your packages.
• Infrastructure & Hosting Providers: Secure cloud servers hosting our database, CDN, and encryption certificates.
• Legal Authorities: When required by lawful court order, subpoena, or to protect the safety and property of Mercer Standard LLC and its clients.

5. Cookies & Tracking Technologies

We use cookies and local storage tokens to maintain your active shopping bag session, remember wishlist selections, and analyze website performance. You can manage or disable cookie preferences in your browser settings at any time without forfeiting basic browsing capabilities.

6. California Consumer Privacy Act (CCPA / CPRA) Rights

If you are a resident of California, you hold specific statutory rights under the CCPA/CPRA:

• Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you over the past 12 months.
• Right to Delete: You have the right to request erasure of your personal information, subject to statutory recordkeeping exceptions (e.g., completed tax receipts).
• Right to Opt-Out: We do not sell personal information. We respect Global Privacy Control (GPC) signals.
• Right to Non-Discrimination: We will not deny goods, charge higher prices, or provide a lower quality of service if you exercise your privacy rights.

To exercise any of these rights, email your request to info@mercerstandard.shop with the subject line "California Privacy Request".

7. European Union & UK Residents (GDPR Compliance)

If you are located in the European Economic Area (EEA) or the United Kingdom, you are entitled to the following rights regarding data processed under the General Data Protection Regulation (GDPR):

• Right of Access, Rectification, and Erasure ("Right to be Forgotten").
• Right to Restriction of Processing and Data Portability.
• Right to Object to Processing and Withdraw Consent.
• Right to lodge a complaint with an EU Supervisory Authority in your member state.

8. Data Retention & Security

We retain order history and customer records only as long as necessary to fulfill the purposes outlined in this policy and satisfy federal commercial and tax record retention requirements (typically 7 years).

We implement rigorous technical, administrative, and physical safeguards, including end-to-end HTTPS/TLS encryption, restricted access protocols, and continuous vulnerability monitoring.

9. Children's Online Privacy

Mercer Standard does not knowingly collect personal information from children under the age of 16. If we become aware that a child has provided us with personal data, we will promptly delete it.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our manufacturing practices, legal regulations, or payment platform updates. Any revisions will be posted on this page with an updated Effective Date.

11. Contacting Our Privacy Officer

For questions, data access requests, or privacy concerns, please contact our designated team:

Mercer Standard LLC — Privacy Office
9130 Tuolumne Dr #28
Sacramento, CA 95826, USA
Email: info@mercerstandard.shop